FAQs: Credentialing OrganizationsResidency and Fellowship programs, please see FAQs here
Standard service turnaround time is approximately 10 business days. This may be longer depending on the program's workload and whether the physician's file is off-site in cold storage. If you have a strict deadline, we recommend using the expedited service that will provide verification in 3 business days or less after cleared payment. If you need a custom verification form completed, these typically take longer than the VGMET form.
The fastest method of receiving a completed verification form is via a download from your status page. This is included in all verification requests. Receiving a copy by mail or fax will take longer.
Please note that turnaround times (including expedited times) cannot be guaranteed; however if you paid for expedited service and the program is unable to fulfill your request within 3 business days, you may request a refund for the difference between the standard and expedited service cost.
Prices are set by each training program, and vary depending on turnaround time and whether you will accept the standard VGMET form. Your total cost will be displayed on the order page before you submit payment.
In an effort to improve and streamline the credentialing process, the Accreditation Council for Graduate Medical Education (ACGME), American Hospital Association (AHA), National Association of Medical Staff Services (NAMSS), and Organization of Program Directors Associations (OPDA) collaborated in 2016 to create a standardized “Verification of Graduate Medical Education Training” (VGMET) form. This form aims to standardize the training verification process and alleviate these burdens placed on hospitals, medical services professionals and program directors.
Please submit a new order with the correct information. There are no refunds available for completed service, as described in our terms and conditions.
We sincerely apologize for not being able to complete your requested service on time. At times, scheduling conflicts or limited-access records preclude a program's ability to complete your request on time. Please contact the program directly to resolve the issue (their contact information is displayed on your status page).
Please also contact firstname.lastname@example.org with your order number to receive a refund for the expedited service charge (for example, if standard service was $20 and expedited service was $100, you can receive a refund for $80 back to the original payment method).
At this time, we can only accept credit card payments. Please contact the residency program directly if you wish to pay by check.
Please complete the order using the physician's name at the time they completed residency. Their current name should be entered into the "other names used" field. Please also ensure that the release form signed by the physician attests to the current and previous names.
If the release form cannot be validated by the program, they may not complete the training verification form. No refunds are available in these situations as described in our terms and conditions.
At times, spam filters may block emails coming from our website. Please ensure that email@example.com is added to your "whitelist" or "safe senders." Your status page will always have the most up-to-date information, please use the order number that was displayed when you submitted your verification request.
If you have forgotten your order number or previously entered an incorrect email address, please contact firstname.lastname@example.org with the information that you entered on the order form.
You may downloaded the completed verification form from the status page anytime, up to 45 days after the order has been completed. After 45 days, the verification data is considered expired and is deleted. This is due to privacy concerns and to ensure that the information provided on the form is still valid.
A breakdown of your payment was included in your order confirmation email. You may also download a PDF receipt from the status page anytime, up to 45 days after the order has been completed.
Please contact us at email@example.com with any questions, we will be happy to help!